The purpose of the WMS Solution Support Specialist is to serve as the ultimate liaison between Covenant’s warehouse operations, external parties (including vendors and customers), and Covenant’s WMS Department. This role assists our internal developers, maintains our WMS environment, and works hand in hand with our operations. The WMS Solution Support Specialist understands and enjoys working with the business operations and technology aspects of warehouse operations. The WMS Solution Support Specialist is a subject matter expert of all systems and processes utilized by Distribution Operations.

·         Frontline WMS support including hardware, network, and conveyance support.

·         Work in collaboration with the IT and Operational teams to help resolve issues, introduce new functionality, generate reports, and provide day to day maintenance on the WMS.

·         Create and modify reports using SQL queries and current front-end tools (Page Editor/SSRS/Domo).

·         Responsible for working with site management to update and maintain Standard Operating Procedures (SOPs) and training documentation.

·         Assist in the translating business requirements into technical design documents using MS Visio, Lucid Charts, Excel, Word, and Project.

·         Assist in training of customers, management team and end-users. 

·         Ensure issues are identified, tracked, reported on, and resolved in a timely manner. 

·         Responsible for being subject matter expert (SME) on HighJump WA product.

·         Responsible for working with the WMS team and operations to test and assist in the implementation of new Warehouse Management System (WMS) processes.

·         Ability to configure basic WMS & Hardware needs, and debug/troubleshoot WMS issues.

·         Knows and understands how the Warehouse operation works.

·         Has experience with WMS issues from operations.

·         Self-motivated problem solver with the ability to prioritize tasks. 

·         Excellent listening, oral, and written communication skills with strong people skills.

·         Thorough knowledge of WMS concepts (Receiving, Putaway, Replenishment, Slotting, Allocation, Picking, Packing, Task Management, Shipping, and Invoicing.)

·         Ability to understand scope, objectives of business requirements and technical specifications.

·         Ability to review HJ WMS configuration and determine what additional configuration and/or system modifications would be required to satisfy requirements.

·         Skilled in Microsoft Office software (Excel, Word, PowerPoint, and 365)

·         Ability to work independently or in group settings, as needed.

Ability to extract and analyze data

·         High School Diploma or equivalent required.

·         Bachelor’s Degree or equivalent related experience preferred.

·         Minimum of 2 year of experience with SQL.

·         Minimum of 2 years direct experience and knowledge of configurations, implementations, troubleshooting, and support for HighJump WA WMS (preferred) or other WMS software (Manhattan, Blue Yonder, SAP, Softeon, Oracle).

·         Experience with troubleshooting, repairing, configuration and setup Zebra Printers/Zebra RFs.

·         Experience leading WMS testing – Functional Testing, Regression Testing, UAT, etc.

·         Experience in Supply Chain applications.

·         Experience with other WMS solutions such as Yard Management, Slotting Optimization, Voice Picking, etc.

·         EDI Integration experience preferred.

Experience with PANDA & conveyance support and integration preferred.

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $64,534.65-$101,269.75
Pay Grade: 10

401(k) match, Serious Health Condition Pay
Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran

VEVRAA Federal Contractor